Customer Relations & Quality Assurance
At Quat-Chem, we strongly believe that our success is intricately linked to the satisfaction of our customers and distributors and all users of our products. Quat-Chem invests considerable time and effort in creating a customer-orientated business environment, with the aim of forging long-term partnerships. We care about our customers and their needs, and we adopt a personal approach in our dealings with them, striving always to ensure that we collaborate to achieve joint goals. We have a same-day customer-response policy, and work to process orders efficiently and ensure outstanding customer service.
Our technical services department has strong analytical and formulation expertise, and can offer exceptional flexibility with regard to our formulated products; we do our utmost to accommodate customers’ specific requirements.
All Quat-Chem biocidal formulations undergo anti-microbial testing in independent microbiology laboratories in accordance with stringent British and European standards.
Customers can thus rest assured of our full technical support as well as product quality, safety and performance.